Extended Campus Programs
Mediation and Conflict Management
The dispute resolution field is among the fastest growing in the United States and worldwide. Courts are mandating mediation in small claims and circuit courts, and juvenile and family relations contexts. In addition, theory and practice are quickly evolving in international, business, school, environmental, health, e-commerce, technology, family, and other arenas.
Mediation and Conflict Management teaches skills used by professional mediators, negotiators and conflict managers. In this dynamic and fast-paced course, participants learn how to better negotiate and manage their own conflicts as well as mediate those of others.
When: Summer 2008
Saturday and Sunday, June 28-29 and
Friday, Saturday, and Sunday, July 11, 12, 13
8am - 5pm, all five days
Where: Southern Oregon University, Ashland, Oregon.
Designed for:
- counselors
- social workers
- managers
- criminal justice personnel
- educators
- medical personnel
- attorneys
- social service personnel
- planners
- e-commerce managers
- psychologists
- anyone who wishes to enhance their conflict management and mediation skills
Registration:
Credit registration is available through SISWeb or the Registrar's Office.
To register as a non-credit student, CLICK HERE 
to download a registration form. Print the form, fill in, and fax or mail to Extended Campus Programs.
Extended Campus Programs - Mediation
Southern Oregon University
1250 Siskiyou Blvd
Ashland OR 97520
Fax: (541) 552-6047
Fees:
Noncredit (audit) and Undergraduate: $695. Graduate: $895. Note: other SOU fees may apply. Includes materials. There are no refunds within three days of the class. Texts are additional and are available at the SOU Bookstore: 541-552-6190 or visit their website to order on line.
Certification:
This course meets the qualifications and minimum training requirements as adopted by Chief Justice Order 05-028. Participants who demonstrate knowledge and competence in basic mediation skills will be awarded a certificate of course completion. This class meets the requirements for Title IV grant monies for educators. Check with your district office.
CEUs/CLEUs:
SOU is an approved provider of CE hours for the National Board for Certified Counselors. Certification from SOU meets the requirements for LCSW continuing education. Nursing CE credit is also available for an additional $5.00 (separate check payable to OHSU). May be appropriate for Oregon psychology licensure for meeting psychology Continuing Education licensure requirements. Attorneys may apply to the Oregon State Bar for continuing education hours.
Credit:
Four optional SOU undergraduate or graduate credits are available in business administration, communication, criminology (undergraduate only), education, political science, or psychology.
You will learn:
- Advanced communication skills such as anchoring, normalization, mutualization, reframing, structuring issues, and strategic questioning.
- Negotiation and conflict management skills such as interest-based bargaining, the transformative approach, creating options and establishing ground rules.
- Mediation techniques such as balancing power, uncovering hidden interests, caucusing, assessing options for settlement and writing agreements.
Format includes lecture, discussion, demonstration and role play practice with coaching.
Topics Include:
- Dispute resolution theory
- Conflict and power
- Conflict theory
- ADR models
- The MACBE Model
- Negotiation: Theory and process
- The negotiation process
- Interests vs. positions
- Strategies and tactics
- Creating options
- Reaching agreements
- Communication skills and techniques
- Empathy and validation
- Expansion
- Ordering and grouping
- Generalization and normalization
- Mutualization
- Hypotheticals
- Anchoring
- Reframing interests and issues
- Nonverbal communication
- Confronting
- Questioning
- The mediation process
- Stages of the mediation process
- Cross-cultural and gender awareness
- Guidelines for mediating
- The mediation process
- Ground rules and safety concerns
- Defining issues and generating options
- Balanced positions and building trust
- Uncovering hidden interests
- Using the conflict grid
- Caucusing
- Assessing options for settlement
- Formalizing settlement
- Shaping and writing agreements
- Mediator competencies
- Balancing power
- Resolving impasses
- Power, control and abuse
- Alcohol and drug abuse
- Confidentiality and reporting requirements
- Community mediation
- Mediation ethics and practice issues
- Ethical issues and standards of practice
- Ethical dilemmas
- Interacting with the court
- Communicating with attorneys
- Oregon mediation statutory and regulatory materials
- Professional organizations
- Careers in dispute resolution
Instructors:
Michael Belsky, Ed.D., L.P.C., has over 20 years of experience as a professional mediator, licensed professional counselor, facilitator and educator. He has mediated within the courts and has a private consulting practice. Dr. Belsky helped found Mediation Works for Jackson County and was a founding member of the Oregon Association of Family Court Services. He has been on the faculty of Governors State University, San Jose State University and Friends World College.
Jonathan Lange, Ph.D., is professor of communication at Southern Oregon University. Over the last 20 years, Dr. Lange has provided training, organization development, and dispute resolution services both in business and public sector organizations throughout the United States. He also has negotiated a number of union-management contracts, facilitated dozens of organization retreats and planning sessions, and written extensively about conflict management.
Mission:
The mission of the Dispute Resolution and Conflict Management Program is to create and support a community of scholars and practitioners that will encourage and enhance the field of alternative dispute resolution.
